Returns Policy

You have the right to return the products you purchase, free of charge and without having to inform us of the reason why you wish to return the products, 
within fourteen (10) days from the date you receive them. In this case, you only bear the direct cost of returning the products.

Please note that returns are only accepted if the following conditions are met:
Contact our store on our store phone or by email at izoldikotanidou@gmail.com

The product should be securely packed to avoid any damage.
The product should be in the condition you receive it and not have been used further than the test.
Returns are made after communication and all products are sent to our warehouse (Al. Svolou 6 Thessaloniki, 54622).

Please ensure that the packaging of the shipment is secure so that no damage is caused during transport. 
We inform you that our company is not responsible in case of loss or damage of the product during the transport of the return.

In the event of a product return, your refund will be completed within fourteen (14) days from the date of receipt of the products. 
We inform you that our company does not bear any responsibility for any damages and damages to the products after their use and is under no circumstances obliged to replace them.
For the replacement and any form of repair of products, only the agency itself is responsible. 
For the best service to our customers, our company undertakes the transport and receipt of products for repair to and from the respective dealership. 
In this case, shipping costs are borne by our customers.